Privacy Policy

Introduction

Roto VR ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.rotovr.com. By using our Site, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We may collect and process the following types of information:

1. Personal Identification Information: Name, email address, phone number, and other similar information.
2. Non-Personal Identification Information: Browser type, operating system, referring URLs, and other technical data.
3. Usage Data: Information about how you use our Site, such as the pages you visit, the time and date of your visit, and other diagnostic data.

How We Use Your Information

We use the information we collect for various purposes, including:

• To provide, operate, and maintain our Site.
• To improve, personalize, and expand our Site.
• To understand and analyze how you use our Site.
• To develop new products, services, features.

We also use third party plug ins, by accessing these sites from our website you are providing information to them about your visit. These third-party entities have their own privacy policies which you should read and understand.​

Direct Interactions
You may provide us with your personal information when you;
- Fill in the query form on our website​
- Correspond with us via email, phone or otherwise​
- Meet with us on a one-to-one (in person or virtually) and provide us with your personal information​
- Apply to work for us.​

Why are we processing your data? Our legal basis
We are required to determine the legal basis for which we process different categories of your personal information, and to notify you of the basis for each category. Most of the personal information we process is provided to us directly by you for one of the following reasons:
Information we process because we have a contractual obligation with you.
In order to carry out our obligations under that contract we must process the information you give us.

 

 Some of this information may be personal information. We may use it in order to:
- Set up your account as a client with us
- Liaising with you
- Provide you with our services
- Provide you with suggestions and advice on products, services and how to obtain the most from using our website
- Process and ensuring payment of invoices
Information we process for the purposes of legitimate interests

We may process information on the basis there is a legitimate interest, either to you or to us, of doing so. Where we process your information on this basis, we do so after having given careful consideration to:
- whether the same objective could be achieved through other means
- whether processing (or not processing) might cause you harm
- whether you would expect us to process your data, and whether you would consider it reasonable to do so
For example, we may process your data on this basis for the purpose of necessary administration of our business​

Information we process because we have your consent
Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide with more information about our business, our products and services, you provide your consent to us to process information that may be personal information. Wherever possible, we aim to obtain your explicit consent to process this information, for example, by asking you to agree to our use of cookies. You may also consent to have your data used in order to receive information on a new service offering or our newsletter if available. We continue to process your information on this basis until you withdraw your consent, or it can be reasonably assumed that your consent no longer exists. You may withdraw your consent at any time by instructing us at info@rotovr.com

Information we process because we have a legal obligation
We may be required to give information to legal and regulatory authorities in situations where we are legally obliged to. We may use your information to verify your identity for security purposes or keep our website safe and secure. We may be required to give information to legal and regulatory authorities if they so request and subject to the correct authorisation.

What we do with the information;
- Provide you with our services
- Keep our website safe and secure

How long we hold your information
We keep your information for no longer than it is required or allowed. We are obliged to hold certain information for legal and insurance purposes, and we adhere to the timelines required. For information on the period your data is held for please contact us on info@rotovr.com

Who we are sharing your data with
We may pass your personal data on to third-party service providers contracted to ROTO VR while engaging with them to provide our services, for example these partners may include our web hosting provider and our IT Cloud Service Providers. Any third parties that we may share your data with are obliged to keep your details securely, and to use them only to fulfil the service they provide on your behalf. These third-party service providers such as payment gateways and other payment transaction processors such as Shopify, have their own privacy policies in respect to the information and you may read their privacy policies so you can understand the manner in which your personal information will be handled. We have reviewed all third parties we share your data with to ensure they are aware of their responsibilities under the GDPR. For more details on the third parties we use, please contact us on info@rotovr.com

Security
We aim to protect your personal information through a system of organisational and technical security measures. We have implemented appropriate and reasonable technical and organisational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

Your data protection rights
Under data protection law, you have rights including:
- Your right of access – You have the right to ask us for copies of your personal information
- Your right to rectification – You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
- Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
- Your right to object – You have the right to ask us to stop processing your personal data for profiling or direct marketing.
- Your right to restriction of processing – You have the right to object to the processing of your personal data in certain circumstances.
- Your right to data portability – You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.
- You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Exemptions may apply if the information requested is considered excessive or repetitive. Please contact us at info@rotovr.com if you wish to make a request.

California Residents

If you are a resident of California, you are granted specific rights regarding access to your personal information. California Civil Code Section 1798.83, also known as the 'Shine The Light' law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below. If you are under 18 years of age, reside in California, and have a registered account with Services, you have the right to request removal of unwanted data that you publicly post on the Services. To request removal of such data, please contact us using the contact information provided below and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Services, but please be aware that the data may not be completely or comprehensively removed from all our systems (e.g. backups, etc.).

How to contact us
In the event that you wish to discuss how your personal data is used or make a complaint about how your personal data is being processed or how your complaint has been handled, you can contact us  at info@rotovr.com

Privacy Policy statement changes
Roto VR may change this policy from time to time. When such a change is made, we will post a revised version online. Changes will be effective from the point at which they are posted. It is your responsibility to review this privacy policy periodically, so you are aware of any changes.

By using our services, you agree to this privacy policy.
This privacy policy was last updated July 2024.​