Return Policy

Effective as of 8th August 2024

This policy only applies to consumer purchases.

Return / Cancellation Policy

We want you to love your Roto VR product!

Once in a blue moon, you may have some questions about our product. Before you return anything, why don’t you write to our awesome customer support team at info@rotovr.com and we will work with you to make things right and get you back in the game!

If the product still doesn’t work for you, you have the right to return the product under our no-questions-asked return policy subject to the conditions set out below.

We can only accept returns for items purchased directly from us on info@rotovr.com  For purchases made with any other distributor, please contact the relevant distributor to arrange a return.

Return / Restocking Fee: FREE

Cancellation Period: Up to 14 days from the date you received the goods, based on our tracking records.

Return Shipping: You bear the direct cost of returning the goods.

Damage Fee: May apply if goods have missing parts, stains or been damaged due to overhandling.

Conditions of Refund

• Goods (including any gifts that were bundled with the purchase) are returned in the Original Packaging and therefore the goods are completely disassembled.
• Cancellation notice and proof of return is provided to us within the 14-day Cancellation Period

To the extent possible, please mark the parcel as “Returned Goods”. This will allow us to process your return more quickly.

Refund

• Within 14 days of us receiving your proof of return
• Will be processed via the same means of payment used for the initial transaction

Please follow our return instructions. You are responsible for ensuring that the goods are returned to the correct location in good condition. We are not responsible for any items that are lost or damaged while in transit or rejected because it was sent to the wrong address.

For high value goods, we encourage you to pay for shipping insurance to safeguard against any loss or damage. You are responsible for any insurance claim filing with the carriers.

* Overhandling refers to handling that is beyond what is necessary to establish the nature, characteristics and functioning of the goods.

You may inspect the product to make sure that it is right for you and as described on our website or in our store. However, we are allowed by law to deduct the diminished value of the goods resulting from your overhandling. Any refund that you receive will be net of any diminution in value that we reasonably determine.

1) Roto reserves the right to charge you for any fees that it may incur in restoring the product. Fees range from 10% - 25% of the original product price.

2) Refund amount includes any cost of delivery you have paid but excludes supplementary costs arising due to your choice of delivery that is more expensive than the standard delivery that we offer.

We will be sad to see you go. However, if you have decided to return an item, please send us your order number and product details using the support form.

Alternatively, you may copy and paste the content of the Model Cancellation Form provided below into your e-mail addressed to us at returns@rotovr.com

We will respond quickly with the return instructions that you will need.

Returns made under our warranty

All of our products are covered by statutory consumer rights warranty.